The Government of India’s Department of Telecommunications (DoT) has directed all telecom service providers operating in the state to include Nepali language in their customer-related communications.
As per the Office Memorandum issued by the Licensing Policy Division of the DoT on September 2, all licensees must now incorporate Nepali across telecom-related services. This includes IVRS messages, SMS, call centre support, and other customer communication systems.
The order mandates telecom operators to take the necessary steps to implement the directive within 30 days and submit compliance reports to the concerned License Service Area (LSA) office.
Officials stated that the move will enhance accessibility and convenience for users, ensuring that subscribers in Sikkim receive essential information in their widely spoken and officially recognized language.
The memorandum, approved by the competent authority, has been circulated to all Unified License (UL/VNO) holders as well as Internet Service Providers (ISPs) in the state.
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